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ricardov3469802
Participant
August 11, 2017
Answered

Cobrança abusiva e sem possibilidade de cancelamento

  • August 11, 2017
  • 2 replies
  • 546 views

Estão me cobrando mais de 50% de reajuste e não consigo efetuar o cancelamento.

Quero deixar registrado aqui que não concordo com a cobrança e que tentei de várias formas entrar em contato.

This topic has been closed for replies.
Correct answer John T Smith

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2 replies

Sheena Kaul
Legend
August 14, 2017

Hi Ricardo,

In addition to John's reply, please see Legal subscription terms | Adobe where the cancellation fee is already mentioned.

Regards,

Sheena

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
August 11, 2017

This is an open forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

-or back one step to https://helpx.adobe.com/contact.html