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BillNM
BillNM
Known Participant
February 18, 2015
Answered

Combining two accounts? And why does CC say "install" when I already subscribe to the app (LR) and it is already installed?

  • February 18, 2015
  • 1 reply
  • 508 views

Hi guys,

Couple problems (which I've had for years).

1)  I have two accounts for some reason under two separate email addresses.  So for starters, I'd like to combine them, how?

2)  I subscribe to the $9.99 photography deal.  When I am signed in, CC sees that Photoshop is installed and up to date (or whatever), but next to Lightroom, it says "install".  Besides just being wrong, I am concerned I am missing updates as CC doesn't even know I have the app installed.

Please help.

Thanks...

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Billnm please be aware you are posting a public forum.  If you wish to manage your membership accounts then please contact our support team at Contact Customer Care.

The version of Lightroom available through the Creative Cloud Desktop application is licensed differently than the version installed with a perpetual serial number.  I would recommend removing your current installation of Photoshop Lightroom and then reinstalling through the Creative Cloud Desktop application.  You can find more details regarding the uninstall and install process at Creative Cloud Help | Install, update, or uninstall apps.

1 reply

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
February 19, 2015

Billnm please be aware you are posting a public forum.  If you wish to manage your membership accounts then please contact our support team at Contact Customer Care.

The version of Lightroom available through the Creative Cloud Desktop application is licensed differently than the version installed with a perpetual serial number.  I would recommend removing your current installation of Photoshop Lightroom and then reinstalling through the Creative Cloud Desktop application.  You can find more details regarding the uninstall and install process at Creative Cloud Help | Install, update, or uninstall apps.

BillNM
BillNMAuthor
Known Participant
February 19, 2015

Thanks Jeff,

Can you tell me if the CC installation will find my catalog and photos, etc, all on it's own?

Thanks...

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
February 19, 2015

Billnm yes your catalogs and settings will be unaffected by removing and reinstalling Photoshop Lightroom.

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