como faço para cancelar um plano? Estou com dois

Forum|Forum|7 years ago
September 15, 2018
2 replies
1913 views

Por favor me ajudem. Estou com dois planos abertos e gostaria de cancelar um deles.

Creative Cloud

Correct answer John T Smith

This is a public forum, not Adobe support... other users are not able to help you cancel

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html

-or Chat link https://helpx.adobe.com/contact/support.html

márciof49504263

Participant

Eu tenho o pacote de Fotografia e assinei o plano para todos os Apps. Pensei que o cancelamento do outro fosse automático, mas não é. Incluiu mais um plano e estou pagando dois. Na minha conta não é possível cancelar um dos planos. Pedem para entrar em contato com o suporte mas não existe suporte. Que feio Adobe, milhares de recursos em seus Apps e não tem um recurso para a altura para seus assinantes.

John T Smith

Community Expert

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

John T Smith

Correct answer

Community Expert

This is a public forum, not Adobe support... other users are not able to help you cancel

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html

-or Chat link https://helpx.adobe.com/contact/support.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded