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Participant
May 14, 2021
Question

Compatibility issues for dell xps 15 9575

  • May 14, 2021
  • 1 reply
  • 427 views

When looking at the specs needed to run the new 2021 updates for some of the adobe products (after effects, media encoder, premiere pro and photoshop) it seems that I have all the needed requirements to update these programs - although I am still receiving a message saying my system is not compatible. I've tried to check for updates for the OS system to see if that could be the problem as well as ensuring that I am running programs as the administrator. 

Really confused about what this could be and greatly appreciate any troubleshooting suggestions 🙂 

 

System Specs:

Intel(R) Core(TM) i7-8705G (19042.964)

OS Microsoft Windows 10 home 20H2 for x64-based Systems (KB5003173)

16.0 GB RAM (15.8 GB usable)

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1 reply

kglad
Community Expert
Community Expert
May 15, 2021

your video card may be the issue.  did you check the programs specs?  (https://helpx.adobe.com/creative-cloud/system-requirements.html)