Complaint

Question

Hello, I'm very disappointed with your business.

I enjoyed using photoshop and various adobe softwares for my graphic design course. I signed up for a 1 year subscription for 19.99 per month. However, I have been charged beyond the 1 year subscription and an upgrade of $31.86 without my consent. Since I was not informed of this I have been charged nearly $250 of an overdraft fee from my bank. To say the least I'm beyond dissatisfied and demand a refund for both February& January of this month. Failure to do will result in myself filing a complaint to Better Business Bureau. Thank you

[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

[Comments is to ask about the operation of the Forum, not a specific program]

[Moved from the Comments forum to the Creative Cloud forum... Mod]

John T Smith · Accepted Answer

This is a public forum, not Adobe support... other users here can't help

-you need to click the link below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

Kanikas · Answer

Hi Caroline,

Sorry for the inconvenience!

I see you have a Creative Cloud student/ teacher subscription active under the same ID as with forums. There seems to be an issue with billing under this account. Kindly Contact Customer Care for help and support. Support will be able to thoroughly check the details and assist you.

Feel free to update the thread for more questions.

Thanks

Kanika

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