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Kellie5C5A
Participant
October 27, 2020
Question

COMPLAINTS CONTACT

  • October 27, 2020
  • 2 replies
  • 157 views

Does anyone have details for a direct complaints address? Several apps including one I was completing a project in just yesterday have been removed from my paid subscription without notice. When I try to access customer care it keeps telling me to sign in - I am signed in. When I try through the administrator it says I don't have access. I need access today this is really frustrating!!! 

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    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    October 27, 2020

    >removed from my paid subscription

     

    Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
    -and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
    -and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
    This part copied from Nancy_OShea
    1. Open CC Desktop App.
    2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
    3. Click on your Avatar (top right image).
    4. Sign-out of Creative Cloud.
    5. Close all apps.
    6. Restart your computer.
    7. Open CC Desktop app.
    8. Click your Avatar.
    9. Sign-in with your paid ID and password.

      Just Shoot Me
      Just Shoot Me
      Legend
      October 27, 2020

      I moved your post over from the poorly named "Using the Community" forum, which is for getting help using this forum system, to a better forum.


      I hope this helps. Best of luck to you.

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