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don_7303
Participant
July 17, 2025
Answered

Complete uninstall of Creative Cloud

  • July 17, 2025
  • 2 replies
  • 993 views

Hi There, I am running an imac ,I installed creative cloudbecause I was looking for a pdf reader, and that is what I got sent to. Having realised it's not what I wanted I have used the uninstaller to get rid of it. The installer gives a message removed with errors, and I am left with an  app manager icon on my desktop and various other elements in my launchpad, none of which I can do anything with. I tried the chat bot  to no avail, it just told me I needed an account to speak to a human. I don't want an account, I just want rid of all the dregs. If anyone can help me I will be very grateful T.I.A. Don

Correct answer kglad

to do a clean cc install, carefully follow each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

2 replies

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
July 17, 2025

to do a clean cc install, carefully follow each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

D
don_7303Author
Participant
July 18, 2025
Hi There, thank you for your reply, however, having already used the
uninstall app I tried the clean up tool, now I have even more stuff stuck
on my desktop which I cannot close, nor can I put it in the bin. It also
didn't remove any of the previous detritus. I had thought of re-downloading
the cc app again, and going through the whole procedure again, but I can
imagine that I will be left with even more immovable rubbish. I will go
through each of the procedures again and see if it makes any difference, I
am not confident!

Thanks again for your assistance, it really is most appreciated

Regards, Don
kglad
Community Expert
kgladCommunity Expert
Community Expert
July 18, 2025

then you should restore your computer (after a data backup) to a time prior to the adobe installs.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
July 17, 2025

Uninstalling is not the same as cancelling... you need to cancel or you will be charged

This is a public forum, not Adobe support... other users can't help
To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html
-be sure to keep the verification email you will receive when you cancel

 

After you cancel your subscription

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

 

Also... Reader is free

https://get.adobe.com/reader

 

 

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