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kom39353846
Participant
May 7, 2015
Answered

Complex platform swap Questions

  • May 7, 2015
  • 2 replies
  • 188 views

Bros.

Our company had 3 set"creative suite 5.5 master collection" mac version.

Besides that,As my Colleague who responsible the Registration information had left.

And we only get the full box set combine the serial number.We don't know it had been Registration or not.

Now we need to swap into window 7 version.Can we?And how?

thanks a lot.

moc

    This topic has been closed for replies.
    Correct answer Ani*Adobe

    Hi there,

    For an older version of a product, you must order an upgrade instead of a swap. Place upgrade orders directly with Adobe Sales. (Visit your region's Adobe Store for contact information.)

    See - https://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.html

    ^Ani

    2 replies

    Ned Murphy
    Ned Murphy
    Legend
    May 7, 2015

    Platform swaps are only supported for the most recent version, which is currently CS6.

    Ani*Adobe
    Ani*AdobeCorrect answer
    Inspiring
    May 7, 2015

    Hi there,

    For an older version of a product, you must order an upgrade instead of a swap. Place upgrade orders directly with Adobe Sales. (Visit your region's Adobe Store for contact information.)

    See - https://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.html

    ^Ani

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