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Chambers13
Participant
February 23, 2015
Question

Computer crashed, trying to register on new computer

  • February 23, 2015
  • 1 reply
  • 97 views

My computer recently crashed which had I think CS5. (Cant remember if it was 5.5 or 5.) I have gotten a new computer now and am trying to install the program on my new Mac. I have logged into my adobe account but it does not show any products registered.  I originally installed adobe from a disk but have since lost the disk.  I have the serial number, but it says it has already been registered. Is there any way to help me install this onto my new computer?

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    1 reply

    Ned Murphy
    Ned Murphy
    Legend
    February 23, 2015

    You can only register a product once.  That is not the same as activating a product, which is what you will use the serial number for.  As long as you have the serial number you should be able to download the installation files and use the serial number to activate.  You will have to figure out whether it is for CS5 or CS5.5 though.

    CS5 - http://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html

    CS5.5 - http://helpx.adobe.com/creative-suite/kb/cs5-5-product-downloads.html

    If you get any message regarding your activations being used up you can contact Adobe Support thru chat and ask them to reset your activations.

    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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