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hunteryoung1227
Participant
November 20, 2019
Question

Computer has and 100gb SSD and 1TB HDD but CC will only install to the SSD which is completely full.

  • November 20, 2019
  • 1 reply
  • 645 views

Hi there, i've tried changing the install location of my apps to a folder I created in the hard drive which has over 700gb of space left but it keeps trying to install on my SSD which is almost completely full. How do I fix this?

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1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
November 20, 2019

Hunteryoung1227, I am sorry, but shared components and temporary files will need to be stored on the same drive/partition that contains the operating system.  I would recommend you move any documents, videos, or music files from the SSD to a different drive.  If you have already done this, then you may need to choose very carefully the applications that you have installed on the computer.

    H
    hunteryoung1227Author
    Participant
    November 20, 2019

    Wow, that sucks. Thanks Adobe.

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    November 20, 2019

    Hunteryoung1227, you can find the system requirements for a Creative Cloud membership at https://helpx.adobe.com/creative-cloud/system-requirements.html.  

     

    If the current computer is unable to meet those requirements then you can use the process listed in https://helpx.adobe.com/download-install/using/install-apps-number-of-computers.html to install on a computer that does.

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