Computer shuts down when installing CS4

Question

I upgraded my OS from Windows Vista to Windows 8.1, Prior to doing so, I ran a Windows compatability assistant and found no problems ind upgrading windows.

when I try to reinstal my CS4, the computer shuts down doing installation. It has happened 4 times, and looks to be in the same place during the installation process. There is no error messages. The computer just shuts down.

Any ideas how to solve this?

kglad · Answer

uninstall any cs4 files you can, run the cleaner and then reinstall.follow the steps listed more thoroughly here, http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

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