Configuration Error 16
Cant open software
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Cant open software
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Thank you. I got to the cleaner step, and the cleaner keeps crashing on one specific file. It doesn't happen on "Fix Host File", but it crashes on "Adobe ID CC2015..." (see screenshot below). What can I do to remove this file?

restart your computer and retry running the cleaner.
if that fails, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html
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