Configuration Error 16/Missing SLStore folder?

Forum|Forum|10 years ago
September 9, 2015
3 replies
1996 views

I've been trying for days now to solve this.

Earlier this week I did an update on my programs and now I'm getting "try for 30 days" for programs when I have a paying subscription. I looked up my issue and immediately started working off of this page; Configuration error 16 | CC, CS. I can't find the SLStore folder, but I was able to rename my SLCache folder as SLCache.old

Signing out and singing back in has not helped me either.

Do I need to uninstall Creative Cloud and reinstall it?

This topic has been closed for replies.

Sheena Kaul

Legend

Moving to Creative Cloud Download & Install‌

Zusa008Author

Participant

EDIT:

I was able to find the SLStore folder and changed it. But I'm still getting the configuration 16 error

Pattie-F

Legend

If you are still having issues, I suggest that you might want to contact our support staff from the following link: https://helpx.adobe.com/contact.html

(be sure to log in to adobe.com with your Adobe ID first)

You may have to answer a few questions first, then click the Still Need Help? option in the blue area at the bottom, and choose chat.

Pattie-F

Legend

Please refer to this document:

https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

Zusa008Author

Participant

I had done this first and it didn't work for me.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded