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ukdesign1
Participating Frequently
August 21, 2018
Answered

Conflicting terms

  • August 21, 2018
  • 2 replies
  • 453 views

with the new 40% off offer...

if i click to sign up from the home home page it takes me (on a mobile) to the £30/m offer.

in the terms it says the subscription will renew at the subscription rate, making it sound like it’ll continue at £30/m for a further 12 months.

However, if I click further down to view all subscriptions, then chevk the terms, it says there it will renew at the standard £49 price.

I would guess the second is the most likely!

This topic has been closed for replies.
Correct answer Abambo

You need to contact Contact Customer Care on this!

It would be nice, however, to point out what "new 40% offer" you mean. Please post a screenshot with the URL.

2 replies

U
ukdesign1Author
Participating Frequently
August 22, 2018

Thanks, I thought so, I’ll consider carefully before leaving cs6.

for anyone else reading this be aware the following terms do mean renewal at the standard rate even though it sounds otherwise!

”Your contract will renew automatically, on your annual renewal date, until you cancel. Renewal rates are subject to change, but you will be notified of any change in your rate with the option to cancel”

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
August 22, 2018

ukdesign1  wrote

Thanks, I thought so, I’ll consider carefully before leaving cs6.

for anyone else reading this be aware the following terms do mean renewal at the standard rate even though it sounds otherwise!

”Your contract will renew automatically, on your annual renewal date, until you cancel. Renewal rates are subject to change, but you will be notified of any change in your rate with the option to cancel”

Yes, you are one of the rare people reading this beforehand.

You are free to change. If you have a CS6 license be sure to keep the serial number safe, if you want to return. As CS6 is part of the Cloud, CC tends to take that over during your CC subscription. You will, however, keep the right to use your perpetual license.

ABAMBO | Hard- and Software Engineer | Photographer
Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
August 22, 2018

You need to contact Contact Customer Care on this!

It would be nice, however, to point out what "new 40% offer" you mean. Please post a screenshot with the URL.

ABAMBO | Hard- and Software Engineer | Photographer
U
ukdesign1Author
Participating Frequently
August 22, 2018

Sorry, yes I wrongly assumed people would know it was 40% off cc in the cc forum.

its here Adobe Creative Cloud | Software and services for creative professionals

and it says 40% off

clivk buy now and it shows the terms within the text

ir scroll dien and click show all plans, then check out the terms on the individual with 40% off, the terms are different.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
August 22, 2018

This is a special offer ​for one year!​ It will continue after the first year at the then standard rate, except if at that time you get a special renewal offer. These are standard marketing tricks to get you into the boat. It's easier to start with a lower price and see if it's worth. You can, however, cancel at the end of your term and you will not get renewed at the higher price.

ABAMBO | Hard- and Software Engineer | Photographer
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