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gyroplane17
Participating Frequently
September 5, 2017
Answered

Confusion about purchase of Illustrator vs. Creative Cloud

  • September 5, 2017
  • 1 reply
  • 475 views

I came to the adobe website to lease a copy of illustrator a few weeks ago. I got a confirmation of being billed US33.89 per month. When I downloaded illustrator I was confronted with it being a trial version. Did I mistakenIy lease creative cloud per month? don't understand creative cloud, nor want anything to do with it at this point, I would like to know how to get a real support person to talk to at adobe to get my monthly lease payment used for a real download of illustrator. (I think I explained it all) - John

This topic has been closed for replies.
Correct answer John T Smith

You install the Cloud manager to then install the individual programs

Download & Install instructions https://forums.adobe.com/thread/2003339

-Mini-FAQ from staff member Jeff A Wright https://forums.adobe.com/thread/1146459

-Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

-Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

-Membership questions and problems https://forums.adobe.com/thread/1146459

Also, if you did not want a full year, but sure you select the Monthly option... which may not be available for a single program

Annual vs Monthly https://forums.adobe.com/thread/1926342

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
September 5, 2017

You install the Cloud manager to then install the individual programs

Download & Install instructions https://forums.adobe.com/thread/2003339

-Mini-FAQ from staff member Jeff A Wright https://forums.adobe.com/thread/1146459

-Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

-Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

-Membership questions and problems https://forums.adobe.com/thread/1146459

Also, if you did not want a full year, but sure you select the Monthly option... which may not be available for a single program

Annual vs Monthly https://forums.adobe.com/thread/1926342

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

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gyroplane17Author
Participating Frequently
September 5, 2017

Oh, is that what that cloud icon and pop up messages I'm getting is about? That's how I get illustrator?

I turned off the cloud icon thing. I guess I would restart my computer to get it to come back on again. I'll try that. (boy do I miss using mac OS9 and my CD of illustrator, it was so easy. Pay and go.)

I'll let you know how my adventures in the clouds works out, if it does. . . . lol

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gyroplane17Author
Participating Frequently
September 5, 2017

I opened a new discussion on what to do if the creative cloud icon on your computer signs you out but doesn't offer an area to sign in to creative cloud.

No sign in link on the creative cloud icon

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