Skip to main content
susiem19331990
susiem19331990
Participant
June 14, 2015
Answered

Connecting to CC - Stuck on 'Installing update..'

  • June 14, 2015
  • 7 replies
  • 39684 views

I can't connect to cc. clicking the CC link show "Installing update.." where the advice on the screen show a progress bar with 5% progress

It may be after a crash its fixed on this.

How do i reset this to reconnect?

thanks

This topic has been closed for replies.
Correct answer Govardhan.V

Follow below steps :

Please follow below steps :

1)

Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

(Applications>Utiliites)

Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

2)

Click on the below link and download & run Adobe Cleaner tool :

Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/accordion_container_1/accordion-par/accordion-item-1/accord i on-item-par/procedure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleane r Tool.zip

3) Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

7 replies

S
Samoreen
Inspiring
June 6, 2018

Hi,

I'm also hit by permanent problems with CC Desktop updates. There are a lot of threads where Adobe reps or MVPs explain us that in order to fix these issues, we have to uninstall the tool, delete such or such folders and/or files, use a cleanup tool, reboot our systems, re-install, etc. These procedures are not actual solutions, even if they (rarely) work. Do you think that we have that much time to waste applying these procedures ?

The real solution is to write code that works. Writing an application installer is not a programming prowess. It's BAU. We shouldn't have so many problems with the CC Desktop installation or updates.

I'm really fed up of these CC Desktop problems lasting since years. The culprit is not the user or the user's system. It's bad quality code. Just fix it !

--Patrick
    lanel81204281
    lanel81204281
    Known Participant
    May 31, 2017

    Having this issue right off first installation there is no Adobe file created in the Utilities tab

    R
    rsigfrit
    Participant
    October 18, 2016

    Yesterday I ended up with the 3rd Error 16 I've experienced in the past 6 months.  Fully purchased version. I had to uninstall Illustrator and reinstall it. Again.

    Btw, a MUCH easier fix to the update issue is, if you're on a Windows:

    1. Go into Safe Mode with Networking.
    2. Update Creative Cloud
    3. Restart

    Should be good to go. That's my process every other month when an update comes out. After the recommended uninstalling of CC, running various provided cleaners and reinstalling, the way I detailed above is the quickest, easiest and most efficient way of getting everything working.

      R
      rsigfrit
      Participant
      July 22, 2016

      This happens every time there is an update. At this point, having to uninstall, run a cleaner and reinstall each time there is an update is a waste of time and resources for my company. For the cost of this software and the amount of people that have issues with this, the problem needs to be addressed.

        K
        kimberlye63131718
        Participant
        October 18, 2016

        agreed.  i have this problem every single time there is an update.  it's very frustrating and takes a lot of time to deal with when it happens.

        jamesj32932991
        jamesj32932991
        Participant
        December 8, 2015

        So I was having this exact same issue, stuck on 2% and no movement.  I was trying to download the Uninstaller tool for my Windows PC and it gave me an error saying that it couldn't run because CC was already running and needed to be stopped.  I opened task manager and ended all the processes related to Adobe, and just for fun tried the update again.  It went through without any problems!  Not sure if this will be a solid fix for everyone but worth a shot before uninstalling.

        T
        TheCraigist81
        Known Participant
        June 14, 2015

        I just came here to say I had the same problem on Windows 8.1- stuck at 5%-, but after several minutes it suddenly and rapidly finished.

          Govardhan.V
          Govardhan.V
          Participating Frequently
          June 14, 2015

          Yep, you can  try rebooting the computer also. it should work  .

          However , if it takes long , it will be Ideal to uninstall and then install Fresh updated version .

          brennov72805826
          brennov72805826
          Participant
          June 14, 2015

          I have exactly the same problem but i use windows, what should i do? I have tried to uninstall and install it again several times! Is there a step by step just like you answered but for windows users? Thanks in advance

          Govardhan.V
          Govardhan.V
          Participating Frequently
          June 14, 2015

          Are you using Windows computer or Mac?

          susiem19331990
          susiem19331990Author
          Participant
          June 14, 2015

          sorry, Mac yosemite

          Govardhan.V
          Govardhan.VCorrect answer
          Participating Frequently
          June 14, 2015

          Follow below steps :

          Please follow below steps :

          1)

          Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

          (Applications>Utiliites)

          Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

          2)

          Click on the below link and download & run Adobe Cleaner tool :

          Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

          https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/accordion_container_1/accordion-par/accordion-item-1/accord i on-item-par/procedure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleane r Tool.zip

          3) Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.

          https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices