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michaell24941973
Participant
Jun 10, 2015 12:03 AM UTC
Answered

Consistent error installing. I get lots of errors saying something like "WARNING: OS requirements not met for {92D4A929-78F1-4EC3-B626-08B3CF5B784F}"

I am trying to install Adobe CS5 Production Premium on an x64 Windows 8.1 PC. I get to the point where the serial numbers have been validated and installation begins, but quickly fails with the error messages below. How can I work around this?

Exit Code: 7


-------------------------------------- Summary --------------------------------------


- 0 fatal error(s), 81 error(s), 88 warning(s)


WARNING: OS requirements not met for {92D4A929-78F1-4EC3-B626-08B3CF5B784F}


WARNING: OS requirements not met for {9B97EC91-B3FD-4BFF-88FC-5345A26AC2E7}


WARNING: OS requirements not met for {B8D286BC-A68D-4E74-9F68-8756A49896D8}


WARNING: OS requirements not met for {C0AA232E-BD1B-40B5-A176-A2BEB67FFAE1}


WARNING: OS requirements not met for {CD29B5CA-4727-4114-9AD9-25CCCE6E4014}


WARNING: OS requirements not met for {D3598CAC-AEB3-4234-A1E0-16F47D5F38CC}


WARNING: OS requirements not met for {DE5DE662-2ECB-4D93-967B-221FBCC8A736}


WARNING: OS requirements not met for {F319804F-E3A4-4C02-8AEC-CB39A4F6447E}


WARNING: OS requirements not met for {F9C71630-0EE3-475C-9E2B-ED95AE197DBD}


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


ERROR: The following payload errors were found during install:


ERROR:  - Adobe CSXS Infrastructure CS5: Install failed


ERROR:  - Microsoft_VC90_ATL_x86: Install failed


ERROR:  - Adobe Media Player: Install failed


ERROR:  - SiteCatalyst NetAverages: Install failed


ERROR:  - Adobe Linguistics CS5 x64: Install failed


ERROR:  - Microsoft_VC90_CRT_x86: Install failed


ERROR:  - Adobe Photoshop CS5 Support: Install failed


ERROR:  - Adobe Bridge CS5: Install failed


ERROR:  - Adobe Encore CS5 Third Party Royalty Content: Install failed


ERROR:  - Microsoft_VC80_ATL_x86: Install failed


ERROR:  - Recommended Common Fonts Installation x64: Install failed


ERROR:  - AdobePDFL x64 CS5: Install failed


ERROR:  - DeviceCentral_DeviceCentral3LP-en_US: Install failed


ERROR:  - Microsoft_VC80_MFCLOC_x86_x64: Install failed


ERROR:  - Adobe XMP Panels CS5: Install failed


ERROR:  - Adobe Player for Embedding: Install failed


ERROR:  - Photoshop Camera Raw: Install failed


ERROR:  - AdobeColorCommonSetCMYK: Install failed


ERROR:  - AdobeHelp: Install failed


ERROR:  - Camera Profiles Installer: Install failed


ERROR:  - Adobe Mini Bridge CS5: Install failed


ERROR:  - Microsoft_VC80_CRT_x86_x64: Install failed


ERROR:  - Adobe Photoshop CS5 English Language Pack_x64_AdobePhotoshop12-en_US_x64: Install failed


ERROR:  - Creative Suite 5 Production Premium: Install failed


ERROR:  - AdobeColorJA CS5: Install failed


ERROR:  - Adobe ReviewPanel CS5: Install failed


ERROR:  - Adobe Premiere Pro CS5 Third Party Royalty Content: Install failed


ERROR:  - Adobe Media Encoder CS5 Dolby X64: Install failed


ERROR:  - Adobe BrowserLab CS Live: Install failed


ERROR:  - Photoshop Camera Raw (64 bit): Install failed


ERROR:  - Microsoft_VC90_MFC_x86: Install failed


ERROR:  - CSXS Story Extension: Install failed


ERROR:  - Adobe Photoshop CS5 Core_x64: Failed due to Language Pack installation failure


ERROR:  - Suite Shared Configuration CS5: Install failed


ERROR:  - Adobe Linguistics CS5: Install failed


ERROR:  - PDF Settings CS5: Install failed


ERROR:  - DeviceCentral: Failed due to Language Pack installation failure


ERROR:  - AdobeColorEU CS5: Install failed


ERROR:  - AdobeTypeSupport CS5: Install failed


ERROR:  - AdobeColorVideoProfilesCS CS5: Install failed


ERROR:  - Adobe OnLocation CS5 Royalty Content: Install failed


ERROR:  - AdobeColorCommonSetRGB: Install failed


ERROR:  - Adobe Player for Embedding x64: Install failed


ERROR:  - Required Common Fonts Installation x64: Install failed


ERROR:  - Microsoft_VC90_ATL_x86_x64: Install failed


ERROR:  - Adobe CSXS Extensions CS5: Install failed


ERROR:  - Microsoft_VC80_ATL_x86_x64: Install failed


ERROR:  - AdobeOutputModule: Install failed


ERROR:  - Microsoft_VC90_CRT_x86_x64: Install failed


ERROR:  - Adobe Media Encoder CS5 PCI: Install failed


ERROR:  - Microsoft_VC80_CRT_x86: Install failed


ERROR:  - AdobeCMaps x64 CS5: Install failed


ERROR:  - AdobeTypeSupport x64 CS5: Install failed


ERROR:  - Adobe Illustrator CS5: Failed due to Language Pack installation failure


ERROR:  - Microsoft_VC90_MFC_x86_x64: Install failed


ERROR:  - Adobe WinSoft Linguistics Plugin CS5: Install failed


ERROR:  - Adobe WinSoft Linguistics Plugin CS5 x64: Install failed


ERROR:  - Adobe Premiere Pro CS5 Third Party Content: Install failed


ERROR:  - AdobePDFL CS5: Install failed


ERROR:  - HIL Help Search: Install failed


ERROR:  - AdobeCMaps CS5: Install failed


ERROR:  - Adobe After Effects CS5 Third Party Content: Install failed


ERROR:  - Microsoft_VC80_MFC_x86_x64: Install failed


ERROR:  - Required Common Fonts Installation: Install failed


ERROR:  - Adobe After Effects CS5 Third Party Royalty Content: Install failed


ERROR:  - Adobe SwitchBoard 2.0: Install failed


ERROR:  - Microsoft_VC80_MFC_x86: Install failed


ERROR:  - AdobeColorNA CS5: Install failed


ERROR:  - AdobeColorPhotoshop CS5: Install failed


ERROR:  - Adobe Media Encoder CS5 Dolby: Install failed


ERROR:  - Adobe Illustrator CS5_AdobeIllustrator15en_USLanguagePack: Install failed


ERROR:  - Microsoft_VC80_MFCLOC_x86: Install failed


ERROR:  - Adobe Soundbooth CS5 Codecs: Install failed


ERROR:  - Recommended Common Fonts Installation: Install failed


ERROR:  - Adobe Extension Manager CS5: Install failed


ERROR:  - AdobeJRE: Install failed


ERROR:  - Adobe ExtendScript Toolkit CS5: Install failed


ERROR:  - Adobe Soundbooth CS5 Royalty Codecs: Install failed


ERROR:  - Adobe AIR: Install failed


ERROR:  - Adobe Media Encoder CS5 PCI X64: Install failed


-------------------------------------------------------------------------------------

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    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    Jun 10, 2015 12:04 AM UTC

    Exit Code: 6, Exit Code: 7 Installation Errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

             

    Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs

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    3 replies

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    Jun 10, 2015 12:04 AM UTC

    Exit Code: 6, Exit Code: 7 Installation Errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

             

    Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs

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    michaell24941973Author
    Participant
    Jun 10, 2015 12:49 AM UTC

    Thank you. That gave me the info I needed to find (and view) the installation log, which got me to the point of being able to diagnose that the issue was related to the fact that I was installing from a secondary BitLocker-protected drive, and for whatever reason, the installer was unhappy with that (even though it was auto-unlocked, and even when I turned off the protectors). By moving the installation files to the system drive (which, coincidentally, is also BitLocker protected, but hey, it's the system drive), I was able to get setup to run successfully.

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    Ned Murphy
    Ned Murphy
    Legend
    Jun 10, 2015 12:54 AM UTC

    Thank you for sharing that information.  It could be very helpful for someone else who runs into this problem.

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