Contact anyone from Adobe.

Forum|Forum|6 years ago
September 13, 2019
4 replies
610 views

I cancelled my plan, but payments are still being taken from my debt card. I am unable to get in contact with them via online chat.

How can I make contact with someone regarding my issue ?

This topic has been closed for replies.

Correct answer Nancy OShea

Did you contact your bank?

Use a good desktop browser like Chrome or Firefox that accepts cookies and does not have script or pop-up blockers.

https://helpx.adobe.com/contact.html

Click the chat bot icon. See screenshot.

Type BILLING AGENT followed by Enter key and wait for a human to join the session.

E

Expendable_User_number_0815

Participant

Generally, you ought to contact your credit card company, and tell them that you refuse to make any more

payments towards company "XYZ". If the credit company refuses to do so, then get a new credit card from a different bank, and cancel the old card. You still have to pay whatever else you owe on the old bill, EXCEPT the disputed amount. Clearcut and repeated communication is key. If talking with useless "chat lines" does not work, find the corporate headquarters, and the name of the CEO, and write a letter to them, detailing everything you did and tried, and then threaten to sue the credit card company.

That's the only thing that ever has worked for me to get anywhere with the corporate greed merchants.

Ask your lawyer or accountant about that.

A

avac62433347

Participant

I'm in a student looking for help cancelling/changing my subscription as well. Seems they're v difficult to get a hold of over the phone as well as online. (simultaneously on hold on my phone right now and trying the contact button on the website)

Jeffrey_A_Wright

Legend

Ascheng, see my message to Kiss58. If you are unable to self cancel using the process listed in http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html then please establish a chat session at https://helpx.adobe.com/contact.html. If you are unable to establish a chat session, then use a different browser, computer, smartphone, or tablet until you are successful. As Nancy mentioned you will need to enable the ability for the browser to accept cookies, use javascript, and allow pop-ups otherwise you will continue to find it difficult to establish a chat session to cancel your subscription.

A

Anonymous

Unable to access this as I do not have an active account open, yes. Bank unable to help me in this matter.

Jeffrey_A_Wright

Legend

Kiss58, sorry you are facing problems contacting our support team. Make sure to log in under the e-mail address of the account you are being charged when contacting our support team. If you continue to face problems then use a different browser, smartphone, or tablet to begin your chat session. For more information on how to cancel a subscription see http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html