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ihihkhkb93259790
ihihkhkb93259790
Participant
August 11, 2017
Answered

Contact Customer Care

  • August 11, 2017
  • 5 replies
  • 1550 views

I like to deal with these things personally but since you dont publish any decent contact information i'll have to resort to a forum post.

Please can you provide a direct email address for a senior Adobe Customer Care agent that can help me with understanding why a member of your "CHAT" staff earlier made insecure changes to my PC via screen share that are not covered by Adobe documentation?

This topic has been closed for replies.
Correct answer kglad

these are public user-to-user forums.

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html.​  request a supervisor and be prepared to forward a record of the conversation.

or send a letter, though that's unlikely to reach someone that could help, Office Locations | Adobe

5 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
March 25, 2023

Adobe Support is for subscription activation and billing matters.  For most software related questions, these user-to-communitities are your best & quickest resource 24/7.

 

What problems are you having and with which applications?  The more details you provide, the better we can assist you.

 

Nancy O'Shea— Product User & Community Expert
H
helen290606406m3y
Participant
March 25, 2023

Your Adobe Case ADB-28647654-Z6V5 i need help but nobody is available.

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 25, 2023

@helen290606406m3y 

 

update your case, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

D
Dearbhla2281098379mc
Participant
January 24, 2022

Adobe dont have, not never had any customer care, once they get the money from your subscription thats all that matters to them. I am in a similar situation. I am unemployed on assistance and Adobe resfused to let me cancel my subscription. I have to pay a cancellation fee, for the remainder of my subscription, which I dont have, I literally have only €100 for food and rent. 

Sheena Kaul
Community Manager
Sheena KaulCommunity Manager
Community Manager
August 14, 2017

Hi,

As kglad mentioned above, please use the link below to reach support:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

Please see Contact Support FAQ: Unable to reach support through the "Contact US" link in case you are unable to reach support.

Regards,

Sheena

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
August 11, 2017

these are public user-to-user forums.

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html.​  request a supervisor and be prepared to forward a record of the conversation.

or send a letter, though that's unlikely to reach someone that could help, Office Locations | Adobe

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