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Participant
March 1, 2021
Question

CONTACT REAL PERSON

  • March 1, 2021
  • 2 replies
  • 234 views

Hi. I've been navigating on this website for ages now, trying to do what everyone said to contact a real person for support, I don't find ANYTHING. I am in France, I need to contact a customer service (even in English I really couldn't care less). I cannot contact them by clicking on help or support, I did what was said, yet nothing appears and I am still stuck. (There is no "still need help?" Or whatever) I really don't understand how this business works and how contact option can be so blurry without anything being done by adobe. It really feels like a scam in the end.

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2 replies

Peru Bob
Community Expert
Community Expert
March 1, 2021

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Community Expert
March 1, 2021

To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan