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J
JohnBraz
Participant
February 15, 2020
Question

Contact Us page is useless

  • February 15, 2020
  • 1 reply
  • 635 views

Where is the Contact email? where is the contact form? Where is any type of USEFUL customer service messaging app???

I want to cancel/change my subscription. I canceled the credit card and so the payment failed. But now it doesn't allow me to change or cancel anything. Keeps asking me to update payment details. And I don't want to pay... 

 

How do I contact the freakin customer service??

 

Thanks

This topic has been closed for replies.

1 reply

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
February 15, 2020

Adobe does not conduct business by e-mail.  I'ts not secure.  Use online chat instead.

 

You cannot cancel until you update your payment details. 

https://account.adobe.com/plans

 

If you're an Annual plan holder and you stop payment before your contract ends, you are violating the Terms you agreed to when you joined. 

https://www.adobe.com/legal/subscription-terms.html

 

Click the chat bot icon on the same page and type AGENT followed by Enter key.   Failing that, try using a different browser/device that accepts cookies and does not have script blockers.

 

Nancy O'Shea— Product User & Community Expert
J
JohnBrazAuthor
Participant
February 15, 2020

My plan was 200$ something dollars. I am not going to pay the 530$ Adobe is asking. Period. I will not voluntarily allow adobe to steal money from me. I paid for one year. I used it for one year. Period. I paid upfront the whole year. So yes I am allowed to prevent adobe to charge me again automatically. 

Also, I don't have any chatbot icon anywhere. 
There is no contact method, except this forum. 

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
February 15, 2020

I have no trouble seeing the chat bot icon when I'm logged-in.  Maybe your account was suspended for lack of payment.  

 

Nancy O'Shea— Product User & Community Expert
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