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lvarian
Participant
January 18, 2015
Question

contacting adobe/changing email/I need help!!!

  • January 18, 2015
  • 1 reply
  • 118 views

Ok. This is all very complicated.

I bought photoshop student edition a couple of years ago (March 2013) through amazon.  I have since changed colleges and computers so I am trying to put photoshop on my new computer, however I can't get my serial number.  The email address that I registered my product with has since been deleted since I changed colleges so when I try to access anything on my adobe it asks me to confirm my email address which I can't do because it doesn't exist anymore.  I can't even change the email address without confirming the old one.  I had to use a different account to even post on this forum.  Here's what I have tried:

  • Looked for the box and CD but I must have lost them while moving.
  • Looked in past emails (emails from my student account were forwarded to my personal account) and could not find one with my serial number
  • Tried to login to the old account with the old email address and was't able to access my products without confirming my email address that doesn't exist anymore

Here's what I do have:

  • Emails from Amazon confirming my purchase
  • Email from Adobe saying 'get the most from your new Photoshop CS6 software.
  • Photoshop on my old computer, but it is currently broken so I would have to get the computer fixed to access it.

I really wish I could just call someone in Adobe to work this out but it looks like posting here is literally my only option.  If anyone could help I would reallllllllly appreciate it.

Thanks,

L

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    1 reply

    kglad
    Community Expert
    Community Expert
    January 18, 2015

    if ps is still installed on an old computer that you can access and it's a pc, use belarc advisor to recover your serial number: Belarc Advisor - Free Personal PC Audit, for software, hardware and security configuration information on your computer.…

    if that doesn't apply to you, contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

    if they can't help, contact your college to see if they can help you recover your serial number.