Contacting the elusive customer services

Question

i have been trying to contact customer support to change the address on my plan ... i followed all the leads to change billing address but it just takes you to change credit card info, which I don't need to do ... there is no place where I can change billing address and the old address is on my statements/invoices.

HOW DO I CONTACT CUSTOMER SUPPORT ... THE CONTACT BUTTON DOES NOT WORK ... AND UNLIKE AN EARLIER POST I HAVE 2 PLANS IN PLACE AND ACTIVE ---

kglad · Accepted Answer

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

or https://helpx.adobe.com/contact/phone.html

Nancy OShea · Answer

For online chat, you must use a modern browser that accepts cookies and does NOT have any script blockers or script blocking addons. If needed, switch devices or use a different browser like Chrome or Firefox.

My individual plan has no place for my physical address either. My plan is associated to my e-mail addresses and Adobe ID & password.

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