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A
Arooly
Participant
December 16, 2019
Question

Continous Creative Cloud logout

  • December 16, 2019
  • 3 replies
  • 494 views

Hi,

 

I use for a very long time Creative Cloud and it worked fine.

In the last few days I am getting continous logout, I have to login every few hours or even if I start a new app. I uninstalled all the apps and Creative Cloud and reinstalled again I have the same problem, I am logout almost imediately.

I changed the password and use a two step authentification now is even worst since I have to login every time I use an application or after few hours.

This topic has been closed for replies.

3 replies

A
AroolyAuthor
Participant
December 16, 2019

It looks like uninstalling and removing creative cloud and reinstaling so far solve it. I will let you know if it starts again.

I have Windows 10 Pro.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
December 16, 2019

Thanks for the update, Arooly!

A
AroolyAuthor
Participant
December 23, 2019

I am at the limit with Adobe new policy of sw authentification.

I got kicked out numerous times, my password changed, I changed my password and after that I try to login with the new password with double authentification and I was locked out.

I am starting now to see what are my options and start working with another software.

I am paying every month $52 and I am not even able to work normal.

 

Thank you for forcing me to find an alternative.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
December 16, 2019

Arooly and Paule77934122, what operating system are you using the Creative Cloud membership?  To resolve the current sign-in errors see https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html.

paule77934122
paule77934122
Known Participant
December 16, 2019

I use OS Catalina 10.15.2, with my macbooc too. The macbook have this problems.

 

paule77934122
paule77934122
Known Participant
December 16, 2019

I have the same problem. I get kicked out and lighroom closees. Nice App. Hate Adobe for this liziens problems.

2 Computer are logged in and one gets kicked all the time. That calls Professional work with Professional payment. Capture One see you soon.

 

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