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bshopiro
Participant
September 17, 2020
Question

Continually have to re-sign in to Creative Cloud

  • September 17, 2020
  • 4 replies
  • 367 views

Have contacted support and was told to reconfigure proxies setting in system preferences. I did that and all worked for a while...now I am getting requests once again to sign in to Creative Cloud so I can continue working. Programs shut down!

My credit card is up to date...no problem with Adobe charging me.

Updated my password. Still keeps asking.

SO FRUSTRATING!

 

Have wasted a lot of precious time dealing with this. Adobe programs are great...when they work. If there were alternatives, I would jump ship.

 

Any advice?

This topic has been closed for replies.

4 replies

LMS_Agency
LMS_Agency
Participant
September 18, 2020

Klag I tried all the relevant steps. Nithing worked. I talked to them on facebook and they gave me several links like this where I followed all the steps. I still have the same problem. I use a mabook both at home and at work. I think I'll have to reinstall everything...

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 18, 2020

if you're going to reinstall:

 

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

    LMS_Agency
    LMS_Agency
    Participant
    September 22, 2020

    It took me a while, but I followed all your steps and now it's working. It took a while, but easier than erasing everything on my computer and reinstalling. Thank you!

    LinSims
    Community Expert
    LinSimsCommunity Expert
    Community Expert
    September 18, 2020

    Did you recently update to Windows 10, version 2004? That has apparently caused all sorts of breakages for credential management across multiple products, including Adobe. I had this happen and after 3 days of trying to fix it I rolled back to the previous Windows version (1909) this morning and my problems seem to be resolved. So far.

     

    In short, it's possible this is a Windows issue and not an Adobe one. You'd think after 4+ months Microsoft would have fixed this, but rumor has it they're going to fold the fix into version 2009 which is coming out ... sometime. I'm not going to be in a hurry to update to it, though, until I am certain the issue doesn't persist.

    LMS_Agency
    LMS_Agency
    Participant
    September 18, 2020

    I have the same probleme, Adobe keeps signing me out. I tried reinstalling, changing password. It's really frustraiting and I can't do any work because when I get signed out, all my adobe programs closes. Can I ask what proxies settings did you change? I have a mac and I couldn't find anything in the links below. Thank you

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 18, 2020

    follow the relevant steps linked in the previous kglad post.

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