Continued "Trial" and "License this program" issue on "new" computer...

Question

I downloaded Adobe Acrobat XI Pro on my new computer from the Files on my old Computer. I do not have access to my old computer anymore. The 'Help' on my new computer is showing 'Deactivation' as a 'gray' option. I have a serial number (registered on the Adobe site) that when entered (Since it keeps telling me this is a trial version) tells me to contact Customer Support. On the Registration Page on Adobe it states this number is Registered to Adobe 9 (yet Adobe XI Pro was working on my old computer). I have no problem downloading Adobe 9 on my new computer...if it will work, but cannot find the files for download (and do not have my old computer...which only had Adobe Acrobat XI Pro). Suggestions? Just want my Adobe Acrobat Pro to work again...Thanks in advance for any assistance...

kglad · Answer

uninstall acrobat xi and clean, Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

then reinstall the version of acrobat for which you have a serial number.

Downloads available:

Suites and Programs: CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5 | 4 | 3
Captivate: 7 | 6 | 5
Contribute: CS5 | CS4, CS3

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

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