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Continuous error message when trying to open/download adobe files

Forum|Forum|6 years ago
May 5, 2020
2 replies
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I can't open/download adobe files from e-mails or websites. Never had problems until about a month or two ago and now it never works. I keep getting the message "There was an error opening this document. This file is already open or in use by another application." How do I fix this? Thank you.

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Community Expert

Community Expert

by adobe files do you mean acrobat files? if no, explain. if yes, read on:

you won't get that message when downloading an acrobat file (but would if there's a problem and you try to open an acrobat file)?

can you view this in your prefered browser, https://www.adobe.com/support/products/enterprise/knowledgecenter/media/c4611_sample_explain.pdf

Community Expert

Community Expert

>adobe files from e-mails or websites

If PDF are you using Acrobat or Reader?