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K
KLyles
Inspiring
October 2, 2021
Question

Cookies and / or Cache

  • October 2, 2021
  • 3 replies
  • 974 views

I am a current user of the Adobe CC suite and all of the programs included with said suite work just fine. 

I periodically run a program called CCleaner that deletes old cookies, temp files and whatnot from my system in an effort to prevent those from getting out of control size / storage wise. 

Every time I run the program, I have to re-sign in again if I launch any Adobe Product. 

My question is:  Does Adobe CC utililze some form of Browser Cookie or set a temp file somewhere when the sign-in is authenticated ?   If so, I can tell the cleaner software to ignore specific cookies, folders or files, but I would like to be a bit more specific than simply excluding the entire Temp File directory as it tends to grow rather large rather quickly.  

Identifying it ( and thus, leaving this file intact ) means I wouldn't have to keep signing in everytime the program is run. 

This topic has been closed for replies.

3 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
October 4, 2021

There is an option to save selected cookies in CCleaner.

Click Options > Cookies and drag the ones from the Delete column to the Keep column.

K
KLylesAuthor
Inspiring
October 4, 2021

@Peru Bob

I have configured CCleaner to save them, but it seems to make little difference which is why I was thinking something else was stored in the temp file directory as well.  

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
October 4, 2021

Obviously something somewhere got munged.  See the following help article:

 

How to Resolve Connection Errors (Solution #2: Resetting the Hosts File).

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

Hope that helps.

 

 

Nancy O'Shea— Product User & Community Expert
L
Lumigraphics
Legend
October 4, 2021

CCleaner is junk software for the most part and yes it can delete files you actually need.

    K
    KLylesAuthor
    Inspiring
    October 4, 2021

    It works just fine as long as you don't allow it to touch the registry and you don't leave its options at default.


    It's handy for wiping out the temp directories, memory dumps and web browser caches / cookies with pretty much one click. 

    But the question stands,  I'm not talking about adobe.com the website here.  I'm talking about wherever Adobe hides the widget telling the software that I do have an up to date account and it's okay to launch the software without having to login again.  I figure it's probably hidden in the temp folders somewhere, but don't feel like doing the trial and error needed to locate it. 

    Hence, the question.

    T
    Test Screen Name
    Legend
    October 4, 2021

    There's no hiding. It IS a web connection and there ARE actual cookies. So it's no surprise that running dodgy delete ware will break this. 

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      October 2, 2021

      I periodically use the built-in Windows utility called Clean Disk.  It poses no problems for Creative Cloud log-in.

       

      Adobe.com sets cookies in your browser as do most websites.   After cleaning my browser's cached data & cookies, I always need to log-in again.  That's expected.

       

       

       

       

      Nancy O'Shea— Product User & Community Expert
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