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Known Participant
September 17, 2019
Question

CoreSync process stopping shutdown

  • September 17, 2019
  • 4 replies
  • 5205 views

(I can't find a 'Creative Cloud' board in the new-look Adobe Support Community - I hope this board is the correct one for this problem.)

See this thread in the 'old' support system for exactly the problem that I am having: https://forums.adobe.com/thread/2650942#11242931 . Every time I try to shut down Windows it reports this CoreSync process is stopping it.

As far as I can tell Adobe have not acknowledged this fault and I see that the other thread is still "Not answered".

It would be helpful if others who have this problem report it and aslo if Adobe could respond.

  • Creative Cloud: 4.9.0.504
  • Windows 10 Pro x64 10.0.17134

Thanks,

Richard

This topic has been closed for replies.

4 replies

Participating Frequently
March 24, 2022

I agree that it's annoying. It was annoying enough that I finally looked to see if it was a known issue. But I'm not going to spend my valuable time figuring out a minor problem on expensive software. I just reboot anyway. 

 

There are bigger issues with Adobe Bloatware than this. But good luck to you.

Participating Frequently
April 29, 2020

I had that happening all the time... Just had an online session with an Adobe tech because Lightroom was popping a "not responding" error on starting.  After a bunch of tries, it seems to have come down to a Logitech mouse driver being outdated or corrupted.  Haven't had that issue since he fixed the mouse driver.  (Of course, that was an hour ago, but I've done a number of reboots and shut down/start ups since to see it it would happen.

Known Participant
September 17, 2019

Hi Abambo

 

Thanks for replying and explaining the situation re old fora.

 

I acknowledge that in the global scheme of things it is a minor problem but it is a very annoying (and unnecessary) glitch to my (and others) everyday experience. What I don't know is that if it is causing an issue at shutdown, it may be causing issues elsewhere (e.g. the cause of my wifi slowdown every ~24 hours or so?) so I'd like to fix it.

 

Would you also recommend trying the two courses of action that kglad suggested:

-----quote-----

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R

Mac: Cmd + Opt + R

 

if that fails, do a clean cc install:

 

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

retest that coresync's not a problem.

 

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

-----end quote-----

 

Thanks,

Richard

Known Participant
September 23, 2019

I tried the two solutions proposed in the earlier post and found that the first did NOT work, but the second (thorough reinstallation of Adobe CC) appears to have done so.

 

Abambo
Community Expert
Community Expert
September 17, 2019

The old fora are read only and cannot be altered anymore, so they can't be marked answered.

 

I'm, however, with kglad. It's a minor problem and it may well be caused by a special configuration of yours. I'm running 9 licenses on around 12 computers and none has that problem. 

 

You can file a bug report: https://www.adobe.com/products/wishform.html.

 

 

ABAMBO | Hard- and Software Engineer | Photographer