Could anyone help me with Adobe Application Manager please? I write my approved serial number but can´t go further?

Forum|Forum|11 years ago
March 26, 2015
2 replies
123 views

I bought a Student version CS5 back in 2010 for my studies and it worked wonderfully until last week. Now when I try to open any of the Adobe programs, it takes me to Adobe Application Manager and asks for me to provide my serial number. When I write it, it´s approved but it still does not allow me to open any of the Adobe programs. Instead, it asks me again for the serial number. I called support and they confirmed my serial number is correct but they do not deal with CS5 over the phone anymore. Could anyone kindly help me through here please? Many thanks in advance.

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Ned Murphy

Legend

What does the message/screen present after you enter the serial number the first time, when it asks for the serial number again?

carolinak1810Author

Participant

When I try to open any Adobe program, "Adobe Creative Suite 5 Design Standard - Adobe Software License Agreement" pops up. I press "Agree" and then it takes me to the next part: "Provide A Serial Number" because my trial had expired. I had never agreed to a trial back when I bought the CS5 package because I had the package, of course. And I have never had any troubles/messages to access my Adobe programs until last week. I called Adobe to confirm my serial number and it is correct but then the person could not help me further because they do not deal with CS5 over the phone, hence asking through here. Once I write the serial number, I get a green tick saying that "This serial number will be used for: Adobe Creative Suite 5 Design Standard". I then press "Complete" and it takes me all the way back to the "Adobe Software License Agreement". It has been this vicious circle over and over. I unistalled it, then installed it again various times using my serial number and ID, I don´t know what else to do and everyone I call they can not help me for some reason. So thank you very much for taking your time in helping me out.

Ned Murphy

Legend

Have you tried using the Cleaner Tool between uninstalling and reinstalling?

Adobe Creative Suite Cleaner Tool - helps resolve installation problems for CS3 thru CS6 and for Creative Cloud

http://www.adobe.com/support/contact/cscleanertool.html

With regards to John Smith's response, have you done anything in the way of trying out any of the Creative Cloud offerings? It has a way of taking over CS programs it has no business with. If so you should go thru the link John provided to see if it helps in any way.