Could not install creative cloud

Question

I am using Macbook Pro M1 12.1. I recently noticed my LR desktop was not log in / sync to LR mobile. I seek assistance from adobe technician, he remote my computer and did lots of things (change language of my mac, delete my anti virus program, shut down my firewall, restart my computer for nearly 10 times), but the final result is he could not solve my problem and create a new problem that I could not ascess to the internet through either Chrome or Safari. The only thing he did is let me know not just the LR desktop, but also the Photoshop was under log out status (I did not realise it as I did not use it for some times).

I reinstall the whole mac but now I could not install creative cloud, photoshop... or even I could not log in to the LR desktop (I download it from the app store).

Did anyone face the same problem in installing creative cloud to Mac M1 ? Thanks a lot !

kglad · Answer

you have a clean install of os 12.1 (which never had adobe products and still has no adobe products installed) and you are trying to install the cc desktop app?

if so, install the cc desktop app from here Adobe Creative Cloud download and use it to install your adobe subscription and trial programs.

if you have trouble downloading, use the alternative download site at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

if you don't have a clean os install, you'll need to clean before trying to install:

to do a clean cc install follow each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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