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Participant
June 14, 2025
Question

Could you please help me reset the activation count or deactivate all previous devices associated wi

  • June 14, 2025
  • 3 replies
  • 255 views

Hi, I’m using Adobe Acrobat Pro 2020 (perpetual license), and I’m getting the following error:

"The serial number [xxx] is already in use by the maximum allowed computers. You need to deactivate another computer within XX days to use this product."

Unfortunately, I no longer have access to the previous computers where the software was activated, so I cannot manually deactivate them.

Could you please help me reset the activation count or deactivate all previous devices associated with this serial number so I can activate it on my current computer?

Thank you very much!

3 replies

Peru Bob
Community Expert
Community Expert
June 16, 2025

Adobe Customer Service (Support) no longer has the ability to reset activations.
The only way to deactivate is if you can open the program on the computer that you want to deactivate.

kglad
Community Expert
Community Expert
June 16, 2025

you have to use an activated computer and deactivate it.  

try67
Community Expert
Community Expert
June 14, 2025