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kimberlyaguilar
Participant
April 12, 2020
Answered

Couldn't cancel free trial/subscription

  • April 12, 2020
  • 2 replies
  • 907 views

I have tried going under Plans - My Plans - View Plan - and there's no option of cancelling the free trial.. It always say "You’ll be able to manage your plan shortly" but never does anything. Can you help me with this? Thanks.

    This topic has been closed for replies.
    Correct answer Peru Bob

    You will need to go to Adobe Customer Service for that:
    https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity ExpertCorrect answer
    Community Expert
    April 12, 2020

    You will need to go to Adobe Customer Service for that:
    https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

      K
      kimberlyaguilarAuthor
      Participant
      April 12, 2020

      Thank you! I was able to talk to an agent and cancel my subscription. 🙂

        Peru Bob
        Community Expert
        Peru BobCommunity Expert
        Community Expert
        April 13, 2020

        You're welcome. 

        Peru Bob
        Community Expert
        Peru BobCommunity Expert
        Community Expert
        April 12, 2020

        I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum.

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