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September 12, 2020
Answered

Couple of Questions about Switching Computers and Activation

  • September 12, 2020
  • 2 replies
  • 306 views

Hi,

 

I bought Adobe CS6 as a student in 2012, from Amazon as a digital download.  I have the serial number, but I think I may have registered it using a school email I no longer have access to.  Is there a way for me to find out, and if so am I able to activate it without knowing that email address? I have to reformat my hard drive and would like to get Photoshop back on it when i get everything working again.

 

Thank you,

Courtney

    This topic has been closed for replies.
    Correct answer Nancy OShea

    It's 2020 and this is where things stand right now.  CS1, CS2 and CS3 are dead & gone. The activation servers were removed from service years ago. Even if you find an installer, it's impossible to activate the software.

    CS4, CS5 and CS6 are on life support. Adobe removed links to old installers.  But the software can still be activated providing you have the following:
    1. original media (disks or downloads) you received at purchase and a way to read them,
    2. a legitimate serial number for that version, language and platform (Win/Mac),
    3. an older operating system that can support legacy 32-bit apps.
    --------------------------
    NOTE 1 : Creative Suite installers won't work on macOS Sierra, High Sierra or Mojave without terminal workarounds. See the help article below.
    https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

    NOTE 2: Creative Suite cannot run on Catalina. Either downgrade your OS, set-up a virtual machine or get all new, 64-bit software. Your choice. https://www.adobe.com/creativecloud/plans.html

    NOTE 3: Legacy Creative Suite is discontinued & unsupported. Use at your own risk. Adobe support cannot help you with anything except an activation count reset.

     

    =============
    Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!
    =============
    3 Easy Ways to Identify Genuine Adobe Staff
    https://tinyurl.com/10791730

     

    [Moved from Licensing to Download & Install.]

     

    2 replies

    John T Smith
    Community Expert
    Community Expert
    September 12, 2020

    >from Amazon as a digital download

     

    Adobe no longer provides CS6 downloads, unless you bought directly from Adobe

     

    You will need your Amazon download to be able to install again

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    September 12, 2020

    It's 2020 and this is where things stand right now.  CS1, CS2 and CS3 are dead & gone. The activation servers were removed from service years ago. Even if you find an installer, it's impossible to activate the software.

    CS4, CS5 and CS6 are on life support. Adobe removed links to old installers.  But the software can still be activated providing you have the following:
    1. original media (disks or downloads) you received at purchase and a way to read them,
    2. a legitimate serial number for that version, language and platform (Win/Mac),
    3. an older operating system that can support legacy 32-bit apps.
    --------------------------
    NOTE 1 : Creative Suite installers won't work on macOS Sierra, High Sierra or Mojave without terminal workarounds. See the help article below.
    https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

    NOTE 2: Creative Suite cannot run on Catalina. Either downgrade your OS, set-up a virtual machine or get all new, 64-bit software. Your choice. https://www.adobe.com/creativecloud/plans.html

    NOTE 3: Legacy Creative Suite is discontinued & unsupported. Use at your own risk. Adobe support cannot help you with anything except an activation count reset.

     

    =============
    Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!
    =============
    3 Easy Ways to Identify Genuine Adobe Staff
    https://tinyurl.com/10791730

     

    [Moved from Licensing to Download & Install.]

     

    Nancy O'Shea— Product User & Community Expert