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K
Krizzykris
Participant
April 5, 2020
Question

COVID-19 preventing payments

  • April 5, 2020
  • 1 reply
  • 203 views

You guys are rutheless with membership payments during a national pandemic. I stopped my payments in order to conserve money during these times expecting a payment forgiveness and instead you guys threaten to shut my whole thing down. 

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    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    April 5, 2020

    If you already have a subscription that is coming to its end and you try to cancel it, Adobe will offer you two free months to stay a customer. This has nothing to do with COVID-19, and you must be a subscriber for it to be offered.

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