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I
Instructor 1
Participant
April 29, 2020
Question

COVID 19 temporary access - Student can't download CC

  • April 29, 2020
  • 2 replies
  • 1494 views

COVID 19 temporary access - Student can't download CC - When he enters his university email and ID, Adobe says more information is needed. No other specifics are given.

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    2 replies

    LinSims
    Community Expert
    LinSimsCommunity Expert
    Community Expert
    April 29, 2020

    If this is provided through the school, then the student will have to contact the school's IT department to find out the proper procedure for accessing, downloading, and installing the programs. 

     

    Note that the program allowing remote access to programs that are normally accessed in school computer labs expires at the end of May.

      I
      Instructor 1Author
      Participant
      April 29, 2020

       

      I haven't been able to get a reply from the school asministrator.  I thought someone else may have encountered the same problem.

      Thanks.

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      April 29, 2020

      I am sorry, Instructor 1, but only the school administrator will have information on how to log in to the CC membership that they have set up for the student.  I would recommend you escalate the errors you are encountering with the educational institution the student is attending.  It is very likely that other students are also missing the critical information required.

        John T Smith
        Community Expert
        John T SmithCommunity Expert
        Community Expert
        April 29, 2020

        Adobe is providing "free" access to its Creative Cloud apps only if you are in education as a teacher or student. For institutions that give students access to Creative Cloud apps through on-campus computer labs, Adobe is enabling those students to work remotely for 60 days through a temporary "at home" access.
        THIS HAS TO BE SET UP THROUGH THE SCHOOL
        https://theblog.adobe.com/adobe-enables-distance-learning-globally-schools-impacted-covid-19/
        -also read https://helpx.adobe.com/enterprise/kb/covid-19-education-labs.html

          I
          Instructor 1Author
          Participant
          April 29, 2020

          Thanks for answering.

          It is set up through the school. All other students in the class have been able to download CC and InDesign.

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