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D3A
Participant
March 5, 2017
Answered

CPU takeover (Creative cloud and Adobe genuine Software integrity service)

  • March 5, 2017
  • 3 replies
  • 2789 views

What is this, im not doing anything with any of the Adobe programs, (rebooted computer)and still these 2 services EATING cpu.

Why, help please, its extremly disturbing

Thx

This topic has been closed for replies.
Correct answer David__B

Please make sure you have the latest version of the Creative Cloud app installed, version 4.0.1.188 or later.

3 replies

David__B
Adobe Employee
David__BCorrect answer
Adobe Employee
April 13, 2017

Please make sure you have the latest version of the Creative Cloud app installed, version 4.0.1.188 or later.

    D
    D3AAuthor
    Participant
    March 5, 2017

    pixelbendr
    pixelbendr
    Participating Frequently
    March 28, 2017

    I'm having a similar problem, just with Creative Cloud.  I bought a Microsoft Surface Pro 4 last week, and just installed creative cloud on it yesterday with Lightroom, Photoshop and Acrobat so far.  Then noticed with everything closed Creative Cloud is eating up about 40% cpu utilization and draining my battery very fast.  Even after reboot it's still there running at 40% for hours.  Makes no sense.  What is this thing doing?

    H
    Adobe Employee
    Himanshu*Gupta
    Adobe Employee
    March 5, 2017

    Hi D3A,

    I understand that you do not want Adobe services to start up automatically when your machine boots up.

    In this case, I would suggest you to signout of your CC Desktop app and then close it. If you just close it, being signed in, it might keep running in background.

    Or, you can also do a selective startup in your machine.

    1. Click Start, Run and type: ms config and press enter.
    2. In the System Configuration Utility click the Startup tab.
    3. Uncheck programs you do not want to load each time your computer starts. Once done click ok and restart the computer. After the computer boots back into Windows you will receive a prompt about Windows being in a selective startup. Check the box to not receive the prompt and click ok.

    Please let me know if this helps or if any further assistance is required. Thanks!

    Regards

    Himanshu Gupta

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