Crashing Adobe

Forum|Forum|13 years ago
May 17, 2013
2 replies
638 views

Hi...

Whenever I open and Adobe product or try to install my newly purchased Acrobat XI Pro, Windows shuts down (the infamous blue screen), saying that it crashed to avoid damage my computer. This happens if I try to install, open or delete any Adobe product and does not occur in any other circumstances that I can find.

I have run a complete scan of my hard drive. That has not helped.

Thanks,

Bud Varty

This topic has been closed for replies.

MichaelKazlow

Legend

Bud,

If it is a blue screen, then you probably running Windows (which version and service pack?). Most crashes are related to virii or device drivers. I'd bet on the later. Turn off any video acceleration. Try updating your video driver (or rolling back).

B

BudVartyAuthor

Participant

Thanks for the ideas.

BV

Jeffrey_A_Wright

Legend

BudVarty you may want to start with a selective startup using the Microsoft configuration utility.

Please also keep in mind you are posting to a public forum. If you are looking for direct assistance please contact our chat support at http://adobe.ly/yxj0t6.