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Participant
May 8, 2021
Question

Create Cloud Dies and needs reinstall

  • May 8, 2021
  • 1 reply
  • 332 views

Almost daily I have to reinstall Creative Cloud App after Lightroom freezes and dies.    I don't understand what is going on.    I have Windows 10 a brand new Acer computer bought from B&H supposed to work great with CC.    Yet there's a constant problem.

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1 reply

AxelMatt
Community Expert
Community Expert
May 8, 2021

The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link.

Troubleshoot GPU issues | Lightroom Classic (adobe.com)

 

Another step is to try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

 

If this doesn't help we need more informations about your environment and your issue.

Which operating system do you use?

Which version of Lightroom do you use?

Please post the exact version and not only phrases as "recent", "latest" and so on.

 

When Lightrroom will be freezing?  Please decribed more detailed.

Do you get an error message? If yes, please post the exact message or an screenshot. 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI