Create cloud first login "Invalid phone number"

Question

After installing Adobe creative cloud and logging in for the first time, it asks for a phone number.

-Any number we enter returns “invalid phone number”. We have tried (for example) 111-222-3333 / 1-111-222-3333 / 1112223333 / 11112223333

-When choosing “skip”, the app crashes

This is on macOS 10.14: Mojave

Thanks,

Scott

thatsmauri · Accepted Answer

Scott,

have you tried entering the phone number via the "Adobe Account Management"?

To add your phone, sign in to your account (account.adobe.com), click on "Profile" at the top and switch to the "Password and security" tab. There under "Account recovery", you should be able to add your phone.

Maybe this way works?

Best,

Maurice

kglad · Answer

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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