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H
haystackh
Participant
September 10, 2020
Answered

Create Cloud "need of repair" every day

  • September 10, 2020
  • 2 replies
  • 779 views

Hello, I'm experiencing this common issue of Creative Cloud breaking every time my iMac wakes up from sleep or restarts. All Adobe software and files crash and I have to re-download and install Creative Cloud each time. I lose an hour or two of productivity each time this happens. I see this is a very common problem. I haven't seen any solutions that seem to apply to me yet, and I'm not a computer tech. Can someone help me chase this down, or is it just an Adobe bug. My laptop does not have this issue. Thank you.

This topic has been closed for replies.
Correct answer kglad

it sounds like you have some older 32 bit app/installers on your problematic computer.

 

try a clean install or google this problem. i've seen other posts about mac os 10.15 users having this problem.


clean install:


uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

 

 

2 replies

S
Serdrag
Inspiring
January 16, 2021

Hi,

I am experiencing the same problem since two weeks but with windows 10. I have to reinstal creative cloud once or two times a day spending one or two hours.   

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 16, 2021

    something on your computer is causing the problem.  likely culprits are av, anti malware, cleaners etc

     

    in any case, reinstall may be unnecessary.

     

    try resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

    if that fails, try to repair
    https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

    if that fails go ahead and uninstall/reinstall per the above link

    if that fails, do a clean cc install following each applicable step:

    uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
    check for, and if available, update your os
    restart your computer (don't skip this)
    reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
    if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
    use the desktop app to install your cc programs/trials

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    September 11, 2020

    it sounds like you have some older 32 bit app/installers on your problematic computer.

     

    try a clean install or google this problem. i've seen other posts about mac os 10.15 users having this problem.


    clean install:


    uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
    restart your computer (don't skip this)
    reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
    if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
    use the desktop app to install your cc programs/trials

     

     

    H
    haystackhAuthor
    Participant
    September 14, 2020

    Really appreciate your reply, kglad. I'll try these steps as soon as I can and report back here. Thank you for taking the time and providing the links. 

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