Creative Cloaud App Says I Am Offline But I am Not

Forum|Forum|6 years ago
October 11, 2019
1 reply
3017 views

Trying to run the CC app, but it says I am offline. Retrying does nothing. Obviously I am online since I am using the same computer to post this message. Any suggestions? The app was aoarking fine until today. Running Win 10 64 bit.

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Jeffrey_A_Wright

Legend

What type of CC membership do you have, Gildor00? Are you installing the CC app on a computer, and network, that you personally manage and maintain?

G

Gildor00Author

Participant

Thanks for your response but never mind. It started working as mysteriously as it stopped. But to answer your question, I have a premium membership and I am not installing the app. It has been installed and working for months on my home PC and network. Yes I maintain everything myself. The issue about it being offline was that all my regular network related functions were working perfectrly fine. It was only the CC app telling me there was network problems.

Jeffrey_A_Wright

Legend

Thanks for the update, Gildor00. I would recommend bookmarking https://helpx.adobe.com/enterprise/kb/network-endpoints.html if you encounter any additional problems. This document lists the servers that the computer must access to utilize a Creative Cloud membership and it's related services. I am happy to hear that the current error is resolved and you can get back to working in the installed Creative Cloud applications.

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