Inspiring

Answered

Creative Cloud 2019 Updates Unavailable?

Forum|Forum|7 years ago
October 24, 2018
4 replies
3418 views

Are the latest updates getting released regionally or something? I've check religiously since the Adobe Max conference, but they are still unavailable in the CC Desktop App. I tried going to the Adobe website to try and manually install the update for InDesign, but you know what the website does? It pulls up the Desktop app, which doesn't have updates. Useless. In fact, the desktop app doesn't even show any newer versions (latest for InDesign, for example, is v.13.1).

I've seen that many people have had issues with the new releases, but they aren't even available for me.

This topic has been closed for replies.

Correct answer Nancy OShea

I've tried everything short of uninstalling and reinstalling because it won't let me do that without uninstalling all my programs, and unfortunately, we're too swamped to start from scratch right now. So far nothing has worked, so that may be the last option.

Did you see this announcement ?

Upcoming Changes to Creative Cloud OS Support for Windows and Mac | Adobe Blog

"If you’re running Windows 8.1, Windows 10 v1511 and v1607 or Mac OS 10.11 (El Capitan), you can continue to run and install current and previous versions of Creative Cloud applications. However, you will not be able to install or run the next major release of Creative Cloud unless you’re on a supported version of Windows or MacOS."

arij2010

Inspiring

I'm speaking about your windows 10 version .To know what windows 10 version you have ,type on the search field of windows "winver" and clic on it ,which version do you see ?

arij2010

Inspiring

For Windows 10 you need the version 1709 or later .Have you checked this ?

JessJoyAuthor

Inspiring

To be honest, I am confused by what you mean. The Version Release Notes page shows this as the most recent, which is the version I have: Version 4.7.0.400 released on 09/24/2018 (mandatory release)

https://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html#Versionspecificreleasenotes

Abambo

Community Expert

I have a similar problem on my windows 7 computer. Reinstalling the OS would help, but that is not what you would normally like to do.

I uninstall the programs and install again. It’s tricky, but it works. And as we soon will upgrade to Windows 10 I hope that my problem will go away as we do normally clean system upgrades.

ABAMBO | Hard- and Software Engineer | Photographer

JessJoyAuthor

Inspiring

Just because someone might ask, I am running Windows 10 Enterprise, 64-bit. My Creative Cloud is Version 4.7.0.400. Yes, I tried the Check for Updates button.

AxelMatt

Community Expert

Please take a look here: Available updates not listed for Adobe Creative Cloud applications

Here you'll find more informations about several steps to solve the issue.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

JessJoyAuthor

Inspiring

I've tried everything short of uninstalling and reinstalling because it won't let me do that without uninstalling all my programs, and unfortunately, we're too swamped to start from scratch right now. So far nothing has worked, so that may be the last option.

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