Creative Cloud 2020 - all apps are crashing

Forum|Forum|5 years ago
September 7, 2020
1 reply
400 views

I have recently updated all my Adobe apps and now they are all crashing.

I am mainly using Photoshop, Illustrator, InDesign, Acrobat. I am working from a MacBook Pro, operating on macOS Catalina ver 10.15.6.

Help!

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Correct answer Derek Cross

I suggest you unistall the Creative Cloud applications, using the drop-down menu in the Creative Cloud app, and then run Adobe Cleaner before reinstalling them again.

Here's a link to Cleaner: https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Derek Cross

Correct answer

Community Expert

I suggest you unistall the Creative Cloud applications, using the drop-down menu in the Creative Cloud app, and then run Adobe Cleaner before reinstalling them again.

Here's a link to Cleaner: https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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