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Participant
February 3, 2016
Question

Creative Cloud 3.4.3.189 does not updates neither downloads new versions - 'Check for APP updates' command is disabled (light grey)

  • February 3, 2016
  • 2 replies
  • 399 views

It began when I downloaded the new Creative Cloud APP on having been prompted by an Adobe message.

Since then I didinstalled reinstalled Creative Cloud with its deinstaller

I used Adobe Cleaner tool

I disabled Trend antivirus and windows firewal

Nothing worked

If I go directly to the adobe download page (through three different browsers) and try to download an app it launches again Creative Clouds (or ask me to install it) and the game begins again

please help me

Manlio

PS for Adobe Support Services

I've been a paying user since Photoshop version 7 !!!!

I'm getting really tired !

I'd like the the great ww Adobe customer support help me downloading their products I'm paying for

I've fortunately a Job and I cannot spend my time at my workplace contacting Adobe Phone -Chat support as they answers only in office hours and in working days.!!!!!!

Please ADOBE Guru support me !

This topic has been closed for replies.

2 replies

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Participant
March 19, 2016

Some time after the long remote and unsuccessful assistance session I received a message advicing to follow a procedure to fully remove the current version files and directories (the same procedure can be found in the community)  and  install a new Creative Cloud version (3.5.1.209).

I couldn't answer in few days (I'm not a professional, I work on Adobe products as an hobby only in week ends when the Chat support is not available from Italy).

After a few days I received a new mail saying that my case had been considered closed.

Immediately after that I did all the steps described by the previous mail but the resul was NULL. CC version 3.5.1.209 on my Windows 7 professional behaves exacltly as the previous ones, Nothing has changed. I cannot manage to update any applications, all update tabs do nothing.

Someone had the same problem ?

Pattie-F
Pattie-F
Legend
February 5, 2016

If you are unable to click Check for App Updates, and you tried uninstalling the Creative Cloud desktop app using the directions and uninstaller found here: Uninstall the Adobe Creative Cloud desktop application. and then reinstalled it according to these instructions: Use the Adobe Creative Cloud desktop app to manage your apps and services, then Please  contact our support staff directly by following this link: Contact Adobe Customer Care.

For additional information, please see: FAQ: How can I contact Adobe for support?

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Participant
February 8, 2016

I had a long chat session but the problem is now being escalated to the 2nd support level. let's hope.

Thanks

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