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J
jo annb18997675
Participant
February 6, 2015
Answered

Creative Cloud 30-day trial lost due to refresh. Please advise. Thank you.

  • February 6, 2015
  • 1 reply
  • 177 views

After successfully downloading Creative Cloud 30-day trial I had to reset my computer to a date previous to the download date. As a result the Creative Cloud programs were lost. I have been unsuccessful in downloading it again. Please advise. Thank you.

This topic has been closed for replies.
Correct answer jo annb18997675

Thanks for getting back to me. I was able to reinstall Creative Cloud by following the instructions in the help panel. For some reason the first time I tried to reinstall it didn't work, but the second time was successful.  Thank you again!

Jo Ann

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
February 9, 2015

Jo annb18997675 what specific error message do you receive when trying to reinstall the Adobe Creative applications?  Also which operating system are you using?  What steps have you implemented to resolve the current error?

    J
    jo annb18997675AuthorCorrect answer
    Participant
    February 10, 2015

    Thanks for getting back to me. I was able to reinstall Creative Cloud by following the instructions in the help panel. For some reason the first time I tried to reinstall it didn't work, but the second time was successful.  Thank you again!

    Jo Ann

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