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blaircomm
blaircomm
Participant
October 16, 2019
Question

Creative Cloud 5.0.0.354 Major app Issues

  • October 16, 2019
  • 1 reply
  • 327 views

We are an uber-busy digital agency. Since the last update to Creative Cloud and associated apps, there have been innumerable problems and time consuming issues. I spent over an hour on a shared-screen call with Adobe support the other day and ended up having to cleanse the system of all Adobe software and install all fresh—which I could have done myself. There are still major issues.

 

- The Creative Cloud app opens full screen automatically whenever the computers are booted—no matter what the preferences are set to. The preferences don't seem to save.

 

- Creative Cloud app no longer pins to the menu bar in Mac. (!!!) This is hugely intrusive in a working envoronment.

 

- Photoshop and InDesign are incredibly slow to boot and very, very fragile prone to crashing—for example when using hot keys to open a new file.

 

- All my menu and interface options painstakingly developed over time and supposed to be stored in the cloud vanished. I am having to reconfigure all Adobe apps. Apparently the Creative Cloud apps no longer sync to the cloud. I haven’t checked all computers in the shop yet.

 

- Some of the tools work differently, for example a Photoshop selection tool, making all the intuitive, time-saving routines learned obsolete. 

 

Etc., etc., etc.

 

Adobe continues to add unwanted and unneeded functions to their apps that make them cumbersome and issue-prone for professionals. The lack of consistency and helter skelter changes really slow the workflow and cost MONEY. We are all paying top dollar to an extremely wealthy Adobe corporation and despite the un-asked-for dependency all pros now have on their software they release these flaws that are causing a lot of trouble for a lot of people. (Meaning time and money.)

 

There should be a legal and moral code that megalithic software companies are bound to like cities, states and  nations. It is an amoral industry. Adobe needs to have more through testing with outside beta testers who are professionals in their fields instead of bedroom Adobe users who love all the unnecessary bells and whistles they get to play with.

 

Power to the users! Don’t tread on us!

 

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    1 reply

    wizmosis
    wizmosis
    Known Participant
    October 16, 2019

    Amen, Brother! I too am a professional. I've been using Adobe products since the mid '80s and taught them for many years. I hate the direction Adobe has gone with their fonts, becoming controlling and intrusive, and how they're constantly trying to sell me things I don't want or need as a professional. Their buggy software has also cost me lots of time and money and made me look bad in front of clients.  Today I've had Indesign crash 4 times despite using the most updated version, Bridge not display thumbnails, Photoshop not open tif files, telling me it didn't recognize that kind of file even though they were created in Photoshop, photos not display properly in InDesign, and getting error messages that InDesign could not generate a PDF.  My work is at a standstill thanks to my reliance on Adobe products. I'm not a satisfied customer, to say the least. Now I get to spend the afternoon, when I could be working and earning money, on tech support for things that should just work. Grrrrrrrrr. Thanks, Adobe. 

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