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Bartdenood
Participant
April 22, 2022
Question

Creative Cloud 5.7.0.1307 not updating Windows 10

  • April 22, 2022
  • 1 reply
  • 5078 views

Last week I had some issues updating CC. After being in touch with Adobe support I installed an older version of CC that worked. The support rep said it had to to with the new installer not working nice with user profiles that are on a network drive. And that's my situation here. However, downgrading to an older version seemed to do the trick. Fine. Suddenly I get an update prompt from CC. I can't do anything besides clicking "update". So now I'm back at where I started last week.

 

CC is now updated to  5.7.0.1307. Again it prompts me for an update. When I click "update", I get a message saying "There are problems updating Creative Cloud. Error code 304".

I can't update apps, I can't update CC, I can't install new apps, I can't enable/disable fonts, nothing.

 

I tried every possible solution I could find (and I found a lot), but nothing seems to work. It all worked fine before 5.7.0.1307...

 

If you have some suggestions - please let me know...

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 23, 2022

    reset the cc desktop app: make sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

    B
    BartdenoodAuthor
    Participant
    April 25, 2022

    Nope, doesn't work

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 25, 2022

    make sure you restarted your computer during your attempts to resolve the problem.

     

    then if that fails, try to repair
    https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

    if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall

    if that fails, do a clean cc install following each applicable step:

    uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
    then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging
    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
    check for, and if available, update your os
    repair all ms visual c++ versions that can be repaired.
    update your ms visual c++, if it can be updated
    restart your computer (don't skip this)
    reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
    if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
    use the desktop app to install your cc programs/trials

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