Creative Cloud

@Hobbit25 is correct on a few items: I have been told that it's my firewall byt Adobe support, but there is no firewal on my Mac, nor my Windows machine. Support will say things like this in order to get rid of you so they can focus on padding closed case numbers or whatever else they work on. It is best to try it at night, update one app at a time and if that doesn't work, I would encourage you to submit your issue (PLEASE INCLUDE YOUR ADOBE CASE#) in a forum thread that I created:

https%3A%2F%2Fcommunity.adobe.com%2Ft5%2Fthe-lounge%2Fstand-up-to-adobe-their-poor-support-and-their-lack-of-caring%2Fm-p%2F10921179%23M9535

I am collecting as many complaints about support as possible in the hope that Adobe will actually listen to their customers.

JJJ149, sorry you are encountering so many problems. Please check the log files to determine the error that is causing the installation to fail.  Information on how to locate the fatal errors can be found at  https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-log-files.html.

This is something dozens of people have been complaining about and Adobe is doing nothing about it. It's not your computer or your connection or your firewall. The installation process should be robust and transparent but it's not. My best advice is to be persistent, turn-off the auto-update in Adobe CC, update apps one at a time. Do it at night with no other apps running. It took me 20 attempts to get Adobe CC to reinstall. 
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