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Participant
March 23, 2021
Question

Creative Cloud

  • March 23, 2021
  • 1 reply
  • 139 views

adobe creative cloud copied from a macbook air to a new macbook pro does not work. Uninstalled and reinstalled it opens but then nothing works or even closes.

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1 reply

John T Smith
Community Expert
Community Expert
March 23, 2021

>copied from a macbook air to a new macbook pro does not work

 

Tell everyone you know who owns a Mac, including Apple employees... Mac Migration and Time Machine DO NOT WORK properly with Adobe program activations due to hidden registration files that are not included when Migration or Time Machine make their copies

 

You must now sign out of your account, uninstall and remove everything Adobe, then sign in and do a fresh install

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

 

Cloud Manager to install all programs https://www.adobe.com/ie/creativecloud/desktop-app.html
-https://community.adobe.com/t5/get-started/how-to-activate-your-adobe-software/td-p/9636861?page=1